Terrible Service

This is a trial of our facebook conversations after failing to get help from customer service

Gugu: Can someone assist me? Gugu: I have been onhold for over 20 minutes

Russells: Hi there Gugu, how can we assist you?

Gugu: Your service is really poor. I have been on the phone for almost 20 minutes. When I did get through the consultant could not help me or get me some who could help me. Instead she said she logged a call on would be gotten back to in 24hr. And there was no other way to help me or get my good delivered asap other than having to wait for 7 days from day purchase date to then be assisted soonest. There was no alternative to cancel the purchase If my good is not delivered today, please cancel the purchase with a full refund including the delivery

Russells :When did you purchase the item? Monday the 3rd... I cannot wait for 7 days to pass. So please do not tell me about it. Oherwise cancel that purchase and refund me

Russells: Kindly note that our delivery turnaround time is 3-10 working days. Should you wish to cancel your order, you will need to send us your proof of payment in PDF format, your order number and your banking details. Refunds can take up to 30 working days to be processed.

Gugu:your consultant said 7 days... you are saying 10 Wooo niyadelela impela WORSE 30 DAYS FOR A REFUND

Russells: Did you purchase the item in store? Gugu: No. Online

Russells: When you proceed to checkout an item, it states that our shipping/handling takes 3-10 working days. Gugu: Funny thing is that you have not even taken the time/effort to check on the progress of my order but tell me all that **** you have put in place to excuse your poor service.