Terrible service

I ordered a lounge suite online and paid via eft on the 12th of August 2020. Till today we haven't received it. According to the order confirmation email it takes 3 - 10 working days for order to be delivered but we have been waiting for more than 16 working days . I have been in contact with the call centre and had a chat with Leonard who advised me last Monday delivery was gonna be last Friday to no avail. On the 31st I called the call centre and they told me the order is at the warehouse I will be contacted shortly for delivery, no call was received. I then logged a complaint on their website and was given the tracking number *** also advised order is at the warehouse for delivery. Now I am feeling like I have been ****med because I am being sent from pillar to post and no one from Russells has contacted me to schedule delivery. And everytime I call or chat with contact center they are giving me the " someone will contact you to schedule delivery ) line. Its been over 10 days and I just want the order delivered today or tomorrow alternatively give me a refund so that I can buy the lounge suite somewhere else. The customer service is terrible and their track your order is not working. Call me for delivery or give me my money back . Thanks