terrible service

I had an account with Joshua door, I then lost my job but I had insurance, recently the insurance paid out to settle my account but there was a surplus of R2800, which was due to me.<br> Joshua door staff phone me to advise me and I was told to come collect the money.<br> I was going to Joshua door to request my money every week for 5 weeks, every time when I go I was told that there is no money and that I must come next time, I was promised again that I must go last week to collect to my surprise when I went there I was told that MY money has been returned back to insurance company as UNCLAIMED<br> HOW CAN THIS HAPPEN IF I WAS GOING THERE EVERY WEEK.<br> I took this up with the store manager Nico and he told me that he phone insurance and when I asked him how long it will take for the money to come back he said he does not work with those things and he don't know, I then asked him to find out he said NO I must just wait. I feel that Joshua door has handled this matter very bad and they must pay my money urgently, I really need this money. They must also pay me the petrol money that I used to go to them every week as this is their fault<br> Victoria mashabathakga<br> I'd ***080<br> Please help<br> Tnx<br>