Terrible service

<p>I bought a LG Mini Hi-fi system late last year (2015). It started giving me problems in March 2016 and i reported it and they suggested that I bring the system in for repairs and it took them more than two months to get it repaired. After a month (April) it gave me the same problem and I returned it to them and have been waiting for the system since then. I have been trying to get to speak to the manager of the shop but was told that there is only the regional manager and no branch manager while the regional manager, when called by one of the staff members, said the the issue can only be solved at branch level. By who? I also do not know now! Please assist.</p>