Terrible Customer Service, Need To Be Sued

I bought a bed from Russell’s in October 2024, and when I saw the bed early November, I saw that the base was faulty, the plank was outside. I raised this with them, and there were arrangements to exchange the base. Until Now, 22 February 2025, this has not happened.

This has caused a damage to my kid’s mouth, he tripped and hit this corner of the base and got his lip injured and he was bleeding.

This is a gross negligence.