jN
jerome N
1 reviews | Active since Jun 2015
15 Jun 2015, 11:05
TERRIBLE CUSTOMER SERVICE
GRAFTON EVEREST LOUNGE SET PURCHASED FEB 2014 . I have sent in single recliner 3 times to be replaced and received the same one and was told the problem was fixed . Sent the complete set in and waiting now 5 weeks without a lounge set or any feedback from russells.
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Russells and Joshua Doore's replyOfficial
25 Jun 2015, 12:45Hello jerryjerome,
Sorry for the late response and thank you for bringing the matter to our attention.
We have escalated the matter for further investigation and will revert with feedback soonest.
Your reference number is ***.
Thanks and kind regards,
Customer Resolution Center
Sorry for the late response and thank you for bringing the matter to our attention.
We have escalated the matter for further investigation and will revert with feedback soonest.
Your reference number is ***.
Thanks and kind regards,
Customer Resolution Center
Russells and Joshua Doore's reply25 Jun 2015, 12:45
Official
Hello jerryjerome,
Sorry for the late response and thank you for bringing the matter to our attention.
We have escalated the matter for further investigation and will revert with feedback soonest.
Your reference number is ***.
Thanks and kind regards,
Customer Resolution Center
Sorry for the late response and thank you for bringing the matter to our attention.
We have escalated the matter for further investigation and will revert with feedback soonest.
Your reference number is ***.
Thanks and kind regards,
Customer Resolution Center