Terrible Customer Service.

Dear Sir / Madam<br> <br> During last year We bought a bed at your Joshua Doore branch Graaf Reinette ,Eastern Cape. We were promised a Cash Back Voucher of R500-00 and requested to come back to the store the next business day to collect it.. This never materialised and endless communication took place with out any luck. I am totally disgusted with the could not care less attitude of the staff of the branch. What is more disappointing ,is that i get the idea that staff go to all extend to make a sale ,even if it means tricking a person into buying. Why was the R500-00 cash back voucher promised to us and not delivered. Again during December an sms was send to inform us that we have been identified as a VIP customer because of the good payment record.<br> We were informed to collect a free gift and a ceetificate stating that. Again upon visiting the said branch ,we were told sorry gifts are finished. And never mind it was just cheap glasses. What is mindboggling is that if a customer is of such good value that you identify him/her as a VIP customer ,why would you reward the customer with CHEAP GLASSES(the words of your employees). Contact me +*** for more info.