Terrible customer experience

In 2019 around July, I went to Russells Sebokeng plaza to buy a queen sized bed. The bed was 3100 which I paid cash for it and it was delivered a few days later. I later realised the bed was uncomfortable and on top of it one of the legs also came out and I had to replace with a brick and it's now skew. I tried putting the foot or the leg back but it always came out which resulted in me putting a brick to balance it with a brick .I decided to take it out before it brakes. I went back to the store and was told the person who originally sold me the bed , actually sold me a wrong bed. The one I was sold was made for a small child that is why the mattress was soft and it was uncomfortable. I was then helped by Mamsy her number is *** and she told me to contact head office on *** and they are the ones who should replace the bed. I contacted the head office and was told to go back to the store as they should be the one's to help and not them. Ever since then I was sent from pillar to post with absolutely no help. I even took the matter to scorpion lawyers who also promised to followup for me but never did..