Terrible and pathetic service!!!!!

<p>I am writing on behalf of my Dad, Karam Soorjbully - In Aug 2015 I purchased a Olympus lounge suite with a 1 year guarantee for R10000.00 for which I paid cash. In Jan 2016 I began noticing material fraying terribly & stitching coming apart. I then contacted the JD group and submitted all relevant documents. I was given a reference number and once a month I would receive a call stating that my claim is receiving attention. This went on for months until I had to go the legal way and after a bill of R3500.00 the lounge suite was collected by JD group. I was told that suite was inspected and will be repaired & sent back to me. I then rep**** that was not going to happen as my lawyer stated that I be refunded as per CPA act. I then asked my lawyer to stop all proceedings as I was out of pocket with the bill I received. I then contacted JD group & I spoke to Sasha on 16th May 2016 who advised me that JD group had received a credit for my lounge suite I had to forward my invoice, receipt & Id document for a refund. Its now been 2 weeks and I have not had any luck with the JD Group, obviously customer satisfaction has gone down the drain! </p>