Terrible and Heartless Service

I've been a Joshua Doore loyal customer for the past years and I've been paying well, previously I took a fridge the agreement was 2 years and I payed in 1 year. Last month I was give buying powers of R15000 and I want to take two cell phones and the Credit Manager gave me attitude she made me wait in her office and then she went to the store next door until she was called by one of the stuff to come back and I was there from 11 till 2. Yesterday I went to take a laptop and I was told I don't qualify and I must wait for 3 months after I waited from 9 in the morning till 12 and earlier I was not made aware of that, I urgently needed that Laptop. The service was so terrible and there not good communication between the stuff and the manager. I'm really shocked with such unprofessional work ethic. I'm so heartbroken and disappointed.