Stupidity

<p>For 11 months I have been receiving texts from Russells about my account, non payments, arrears, lay-byes expiring etc etc. I DO NOT have an account...I have called them over 20 times to rectify the issue and kept being told it will be sorted.....still the sms's continue. I gave them the name of the person they list on the messages and they tell me his account is in Thabazimbe. They suggested ( the assistant manager Thakulani) I drive the 6 hours or so to Thabazimbe to sort it out and to bring my Id, my "proof of not having an account", an affidavit and they will try & rectify the issue.!!!!! The Head Office suggested I change my cell phone number & when I told them that was ridiculous they rep**** "then put up with the messages." After dozens of promises that it has been rectified....another sms comes through!!! The lack of intelect and general stupidity astounds me. When the person from Russells can no longer dodge the bullet....they simply hang up the phone. At times I have requested a name of who I am speaking to....they refuse & then hang up. </p>