Stuck with a brand new broken lounge suite

On the 2nd December 2022 I bought a Memphis 3 piece corner lounge suite at the store .On the 4th I received a call from the delivery company JD Group to ask if I was around for delivery and the suite was not delivered but delivered the next day the 5th.The suite was just dropped and not opened.when I opened them,I noticed they suited had a broken winside a also made a sound when on sits on it.The next day I went to report the matter at the store and was asked why I did not ask the delivery person to open the suite and how sure am I that I did not break the lounge suite.One guy from the store later assisted me with opening a case for me .the ref no: ***.an agent called me and asked what was wrong with the lounge suite and I explained.she asked me to send a video which I did and I did not get any response from there. The sales person Mokgaetji Rakgotho ***9 ,+***1 sent me a message saying she will need to log the case again because there is no hole in the lounge suite.I have been asking for an update and never got one .I am now stuck with a brand new broken lounge suite.will definitely won’t refer anyone there.Very bad client service.