STRUGGELING TO GET DAMAGED GOODS REPLACED/FIXED

I bought a lounge suite form russels and after 8 months the material tore. They came to pick it up after three weeks and now they had it for two months. I have to phone them everytime an they hardly come back to me.<br> I left messages at head office and noone phones me back . i normally talk to natasha, but she is also not responding like she said she would. i am starting to wonder if i'll every see my couches again. never in my life will i buy from them again.