Still waiting on my refund!!!

I'm still waiting on feedback from Russells, I've contacted *** and I was passed to 4 different consultants and no one can give me a correct answer of when I will get my refund back.<br> <br> According to Russells in Bellville they were going to refund me a few weeks ago but I'm still waiting on my refund since now, I also spoke to a consultant on the above mentioned number and he/Ryan told me that I will only be refunded R1300/R1400 for the tablets and this is unacceptable as I bought 2 tablets and want both tablets money back ASAP.<br> <br> I've been walking/ calling and emailing up and down asking when I will get my money back and no one can give me a right answer.<br> <br> I bought these tablets November 2014 and started having problems in January 2015 and now I need to wait this Russells/Head Office want to refund me...