Still waiting for my refund from an *********** Russels Kuilsriver Van Riebeek branch

My Wife decides to buy a headboard at Russels from a Sales man named Emlyn Isaacs, in Van Riebeek road Kuilsriver. paying cash for a Double bed head board. A head bored gets delivered, we get told its a double bed, which is twice the size of a double bed not to mention the quality of this garbage brought to my home it was flimsy barly able to stand on its own.

My wife immediately calls the sales man Emlyn Isaacs asking why he sent a Queen size instead of what was requested Purchased and paid for. response...we don't have double bed headboards......

Is this not something to tell your client Mr Emlyn Isaacs, requesting this instead of making shady deals to earn some commission, on the clients expense and to further lambaste the shady reputation of your company.

We are then told a driver will collect the headboard and we will be refunded shortly. this was on 01/05/2018, my wife had to call to ask when they are coming to collect this huge headboard now standing in my Bathroom on 03/05/2018,which they eventually did and yet no sign of the refund.

My wife visits them Saturday 05/05/2018, she is then promised by Mr Emlyn Isaacs and Yolanda in the accounts department, she will be paid Monday 07/05/2018. as of course we still need to go and look around for a headboard as that's what we needed. it is today 08/05/2018 still no funds. she calls the store to receive arrogant responses from Yolanda that she will need to call Russels head office for her funds, as they are backlogged.

Now at this point, reluctant clients, who bought a product in good faith, that have been duced into making a purchase whilst what was requested is not available because of a vile old little man attempting to make commission on the clients expense. have to wait for their money after paying immediately

NOW, i understand companies have refund policies, as so nicely explained to us by your complaints department we have to wait 7 to 14 days for a cash bought product, So i would feel rather annoyed if 03/05/2018 when you collected your product incorrectly brought to us is not your starting date for the 7 to 14 days as i dont feel im being unreasonable here.

I do not have your product in my possession as it was collected and probably is sold to some poor soul yet you have my money. However the accounts team at Kuilsriver Van Riebeek road Russels. have thus far still not captured any data relating to a refund or refund request. So please explain to me why I should not approach my attorney to handle this as I have attempted to be civil with these people

I would like to get my money, hence to end this shambled transaction caused by Emlyn Isaacs from Russels Kuilsriver Van Riebeek road. I would like a confirmation that my funds will be paid in on or before 16/05/2018 as that is what was quoted as your7 to 14 days waiting period.

Failure to communicate this with me, I will then resort to having my Lawyer contact you to retrieve my funds through the court at which point im sure i will be able to get legal their legal fees and so forth paid compliments of Russels and Mr Emlyn Isaacs

Please urgently Contact me on the below with an answer

Craig Arendse ********** 280 **********