Still Waiting!!!!!

I bought a few things at Russells on 6 February they only delivered it on 10 February. <br> <br> They delivered it at night 18:30, I only unwrapped the goods the next morning and phoned to complain as soon as i saw the DAMAGES.<br> <br> After my first complaint they exchanged one of the items this week and said that the other damaged goods would be replaced on or before Friday (Today) 13/03/2015<br> <br> Natie, the only person who is trying to help me and phones me when he receives news phoned me today with the news that they told him they are busy with stock take and will only be able to replace the rest on Monday or Tuesday <br> <br> I then phoned Russells in Fochville to tell them they must take the other damaged goods and remove it from my account, they already took it when they came to replace the 1st Damaged Goods.<br> <br> I then phoned Russells Head Office and explained the situation to them, they also said they will phone back before the end of the day... They Never Phoned!!!<br> <br> I am REALLY TIERED off Russells now and will NEVER buy there again. They must take the last Damaged Goods off from my account.