Still no help from Russells in 3 months

I am so disappointed, it has been 3 months since my last report, and my complaint has still not been resolved. I have been given the run around since then. I have officially decided that I want Russells to come and collect there goods. Because I am stopping payment on it. The service I have received from you is atrocious, if this is the way customers are treated then you might as well just close shop. I will report to highest authority if push comes to shove.