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JR
Justine R

1 reviews | Active since Aug 2016

10 Oct 2016, 14:19

SLACK SERVICE - WAITING FOR LAYBYE FOR 4 MONTHS

<p>Received a phone call a day before I would have gone for legal action... the call was to inform me that the shop managed to print the receipt that HEAD OFFICE needs in order to process my refund and that they will be sending the receipt to HEAD OFFICE. It has been more than two weeks that HEAD OFFICE has had the receipt and yet I still haven't been refunded??? Just when I think that I can't be more dissapointed in supporting Joshua Doore/ Russels/ Bradlows this happens. I REALLY HOPE THAT I CAN BE GIVEN A DATE OF PAYMENT.</p>

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Replies (3)
Russells and Joshua Doore
Russells and Joshua Doore's reply13 Oct 2016, 14:03
Official

Good day Justine

Please note that we are aware of your complaint and it is receiving our urgent attention. Once we have feedback, you will be advised accordingly.


Thanks and kind regards,

Customer Resolution Center

JR
Justine R's update27 Oct 2016, 15:16
Reviewer Update

I still have NOT received any of my money yet. It's been five months already.

I got a voicemail message today from Joshua Doore to check whether or not I have received my money. The lady said in the voicemail that I should phone the call centre number on ***and gave me a reference number. I called the number but it does not exist???

Russells and Joshua Doore
Russells and Joshua Doore's reply27 Oct 2016, 16:33
Official

Good day Justine

It has come to our attention that the matter has been resolved. Please contact us on ***should this not be the case and we will escalate this matter further.

Thanks and kind regards,
Customer Resolution Centre