Shopping at Russell's is nightmare

Hi

My name is Nkosenhle, I bought a lounge suite at Bridge city Friday last week. We had a chat with the manager and she promised to deliver Saturday morning as we advised her that we won't be home after 12. Saturday morning we called the store to find out if we are still getting out delivery, but we then received a call from warehouse after 13:00 to let us know that we won't be sending ours item to Saturday because it's late, all the drivers are already occupied with other deliveries. The lady who called us from your warehouse said they will deliver our lounge suite Tuesday, and we also advised her not to send our delivery Tuesday because we won't be home, but she can arrange for Wednesday anytime because we will be home all day, she agreed. Tuesday morning then my wife received a call from a driver saying they are delivering our lounge suite, she then told the we are not home.

Today it's Wednesday, we are home and after we called the store today, we are told they can't deliver our lounge suite and they don't know when they will. This is my complaint number ***, I called the call center but they also can't get through to delivery department, they also don't know when am I getting my lounge suite.

This is not the first time your company is giving me problems, I also bought a Tv stand the last time, and I was promised a delivery same day or the following day but from Tuesday until Friday or Saturday if am not mistaken they delivered my Tv stand. I don't know why the service is sooooo poor at Russell's , even now we have this problem but no one from the store or warehouse has called us to tell us what's going on. I've tried all their platform which should help me but still no one is willing to help, ,

Regards Nkosenhle Ngidi