Shocking after service, Will not reccomend Russels.

I app**** at Russels to get some furniture, mainly a new bed and fridge. i was accepted and went in store to choose my products. I ended up choosing a Defy 226 combi fridge freezer. The items were delivered to my premises, only to discover very shortly that they had dropped my fridge and failed to mention this. This after i gave the delivery guys my older fridge in kind. The inside thermometer switch fell out once touched and the inside light stopped working after switching it on for less than 30 minutes. the fridge was still wrapped in some places like the door and the sides. after removing all the wrapping i further found that the fridge would not sit level on the ground and had dents on it. I contacted Russels who put me in contact with a rep from Defy. This rep came out and looked at the fridge, didn't even open the doors and told me i am to get a replacement fridge but i must put the fridge on the back of my car and go to Russels myself. I thanked him and he left very quickly. I then spoke to Russels again who said that they would collect the fridge. a month goes past and nothing, i start Phoning Russels everyday to find out whats going on and they tell me that in fact it is up to Defy to sort it out, i phone defy and speak to numerous people in there jhb factory/workshop. i go onto the defy webpage and fill in all the forms for someone to contact me and nothing. i phone the guy who came to my place who tells me to phone another number and speak to a certain person who is in charge at Defy. I phone this number so many times and no one answers, the voice message machine at the end asks me to put in a extension code for which i don't know as the guy says he doesn't know. Every person i speak to passes the buck onto the next person and will not help me. It has now been almost 7 months and i am still stuck in the same situation. I will never buy or recommend a defy product to another person or recommend anyone purchasing anything at all from Russels. Still today the manager in Alberton branch will not return my calls and refuses to help me. Disgusting service from both parties. I am now phoned ever single day by Russels regarding my account which i have stated i am not paying until i get a new fridge. Every single day i have to explain the story to them again and again because no one will write down on the system what has happened. I simply can not explain one more time to Russels, This has become one of the most stressful ordeals i have ever had to deal with, especially now as they want to blacklist me for not paying for my broken item.