Service Sucks

I bought a TV in October 2013.<br> <br> The TV just went completely blank, the tv was taken in on 19/07/2015. <br> <br> We went to follow up up today 23/07/2015 after not receiving any feedback for the time period and the TV is still laying in the branch. <br> <br> This is completely unacceptable. Is this what you guys call customer Service. <br> <br> At the end of the month you guys will debit my account with a R1000 for a tv that is not even working or being repaired. <br> <br> This is definitely the last time you guys will receive my business and believe me, i will tell everyone and anyone willing to listen of this experience and word of mouth is a powerful tool. <br> <br> I don't expect Miracles but for the amount of money I'm paying I at least expect the TV to have been taken to a repair centre already.<br> <br> If this is how long it's takes for the TV to be collected how long before the thin is actually repaired. <br> <br>