Service service service....Russells furniture

It saddens me to see how people value what they do for a living.

We have placed a couch on lay-buy from Russels Paarl last year.

When we went to setlle the remaining amount, the cashier told us that the lay-buy was cancelled due to the time frame of 4 months have elapsed.

They did not inform us before cancellation and requested to have a refund.

Two weeks later and still no refund.

None of the staff even bothered to try and satisfy us as customers and am truly saddened how people value what they do for a living.

As a furniture store one of the most key marketing drivers will be your sales people who deal with the customers daily making them feel that they want to buy from the store, and come back afterwards.

I just want my money and move on......