Service Failure @ Russell Bergville, now need refund

I Wanted to buy an TV stand at Russells Bergville, I called in, I was told it was gonna take long if i do an effect, i needed this transaction to happen quicker, I asked my cousin sister to go swipe the item for me as I am in another province. After a while I phoned in to confirm if everything was in order and i was told all is in order. The following Monday, the item was delivered at the wrong address, not my address, I have also given them my mother's cellphone number who is always home. The driver did not bother to call her and confirm. Nonetheless, for the whole week, I have been begging and pleading that the delivery is rectified. this has not happened. I have called this store more than 3 times. Now, I have said, I am cancelling this deal, i need my money back. The service I have experienced is shocking, unbelievable. This store does not have any sense of urgency and importance to clients. All I am wishing for, is to get my money back and go next door. I am ready and willing to even approach Consumer Commission if need be or Ombudsmen.