NH
Neelofar H

1 reviews | Active since Jun 2016

05 Aug 2016, 11:38

Service Delivery(Excuses.....Can't do anything... system problems)

<p>Bought a dinning room set on Wednesday(03/08/16) and did not get a definite answer regarding delivery . Was told that the warehouse will contact me. Phoned the store and was told that "it" was only sent the next day and i had to wait. Friday comes and the "warehouse" phones me only to be told that delivery will occur on Monday...They can't do anything even though i mentioned that i bought it because i needed the product for this weekend. Took three days to processs. I never take so long to pay. My payment(cash) was processed quickly. System problems is always the response given. Had i been told that would be so late, i would have arranged my own delivery instead of paying that ridiculousdelivery price. Poor service delivery and a general "I cant do anything about it, you have to wait" attitude. Advise customers accordingly so thatt hey don't wait like flipping idiots for delivery or even a **** call.</p>

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Replies (1)
Russells and Joshua Doore
Russells and Joshua Doore's reply10 Aug 2016, 14:48
Official

Good day Neelofar

Thank you for bringing the matter to our attention.


We have escalated the matter for further investigation and will revert with feedback soonest.


Your reference number is ********** 831.


Thanks and kind regards,

Customer Resolution Center