****MED BY RUSSELS FURNITURE STORE

I am starting to think I have been ****med by Russels store now. I made a lay-bye in their Madeira store in January and paid R2000 deposit for items that I needed in August. In March I made 2 payments amounting to R3480 via eft and used my customer code as reference. In August I noticed that the payments were not allocated to my account and needed the furniture in a few days, I called the store and was advised to bring the POP so that they will be sent to the head office for allocation. After a few days I went there hoping to collect my furniture and was told that the payments are still not allocated and there is nothing they can do I must be patient and wait for the head office. Because I was under pressure and needed the bed, I ended up paying cash for and was advised that the refund will take 7 working days that was the 4th August and payments were in March 2022, and I still have not received my money. The store blames the head office and the head office blames the store. I have received numerous case numbers with no help. My salesperson told me to be patient because there are refunds that are not done to date from back in March and charging from the way things are happening, this is going to be one of them. The store manager tells me every time that I must call the call centre even though I tell him that they say the holdup is with him and won’t give me the contact details of the person I can escalate this query to. An amount of R5480 is with Russels and no one is bothered to assist. Pity I am not going to let it go.