RUSSELS TAKING DOUBLE DEBIT ORDERS

I have a written agreement with Russells to have a debit order on my account for the 3rd of each month.<br> The debit order was deducted correctly on the 3rd of December 2015, however on the 19th of December I received payment into my account and Russells immediately took another debit order from my account.<br> <br> I contacted Russells and apparently they have done this with all their debit order clients (taking early debit orders for December), I would have been fine with this, should this have been communicated to me, however when I queried the communication part, I was told, they did not inform any clients and they currently have quite a number of client complaints regarding this.<br> <br> This is breach of contract, this was not my written agreement with Russells, who are they to just touch my account when it suites them. <br> <br> I will take this further should the amount not be refunded or proof of some communication be provided to me ASAP.