Russels steels my money and then hands me over for collection afterwards

<p>I made a purchase from Russels in March 2012, I had an installment of R525.00 per month for 24 months to pay off furiniture I bought. As soon as my salary was paid into my bankaccount they were one of the first deductions every month by debit order. After we finnished our 24 months cycle they continued to duduct that installment for a further 4 months. I do have the bank statements to proof this. After paying the 24 month contract for 28 months I went to the bank and ordered them to never pay money to Russels again. After about 5 months they started phoning me and in a very rood manner asked for an ammount of R1500.00 which they say I still owed on the account. I then gave the bank permission to pay another three installments of R525.00 each. When that was done, I stopped the debit order again and again 5 months later they phoned telling me that I still owe an ammount of R1500.00 on the account. I then asked for a full statment showing all my payments and charges on the account. They ignored the request and just phoned again the next month. I then went into the branch in bellville where I asked for a statement, they then informed me that they are unable to give me a statement because they cant get into the specific system and that the specific branch in Upington burned down. They are now trying to blacklist me for an ammount that I paid three times over and yet its stays the same. and they don't want to send me a statement showing the payments and the charges. They only tell me that I keep on owing that ammount. If there is someone with some advice please share it with me because Russells is *****ing my money and now they want to slander my name aswell because I don't want to allow them to ***** from me. That ammount of R1500.00 never decreases it stays the same no matter what I pay.</p>