Russels shld close down or employ competent ppl

This is my second complaint the matter with Russles has still not been resolved. They owe me money they have not credited my account since February, I get calls, sms demanding payment. I am going to sue Russels for the inconvenience they have put me through for the past 5 months. If there is a default against me, I make sure Russels will be named and shamed for the useless *********** people they employ. As I am typing this I am waiting for some Gerald from call center *** its 20 minutes I'm still on hold. Damn This JD GROUP