Russels Randburg is a useless store

I bought a set of Motani recliner lounge suite from Russels Randburg October 2014. The sales person and store and manager was fully aware that the lounge suite was in a bad condition. They were quick to take the sale and made numerous promises to have it repaired as well as convinced me to take an extended warranty on the suite. Till today my last payment is due which in my opinion is for the extended warranty nobody has resolved this issue. The JD Group call center employs the worst customer service people and it sucks that even after 1 hour no one answers the phone. I have contacted the branch on many occasions but till today the matter has been resolved. this complain serves as a purpose that I refuse to pay the extended warranty and if JD group as much as even put a default against my name on Credit Bureau I will sue them. I will never support the JD group and I will Face Book and Tweet the disgusting customer service they provide