Russels Online worst service ever!

I ordered a Telefunken tablet online on 4 August (***) for a child to study with. I have spoken to their consultants on 4 occasions but to no avail. complaint ***. Elizabeth from their office said that she found a tablet in Pretoria and she will email me. NOTHING 2 days later?! The service is pathetic! We needed this tablet 2 weeks ago for a child to study with. They have my money and I have nothing. I cannot believe the lack of customer service?