Russels Insurance refused to pay

<div style="color: #000000; font-family: sans-serif; font-size: 15.744px; display: table; width: 704px;"> <p dir="ltr"><br />Good day,</p> <p dir="ltr">Last of last year 2014 around around August, I bought a Plasma TV at Russels Jhb CBD Rissik street and they told me that I have an insurance and i had to pay for it. I didn't have a problem with that, this year 2016 March my house was broken in by ****s and they stole my items including my TV. I went to the Police station to open a case and i was given a case number i then asked for an affidavit and i took it to Russels to claim, they told me that my TV licence was not up to date and i need to have it up to date for them to be able to process my claim.</p> <p dir="ltr">I went to pay that amount at Russels in Jhb CBD Rissik street on Monday the 25th of April and they told me that I will get the TV delivered to me on Wednesday the 27th Of April but it was never delivered i the decided to call them to find out why the TV was not delivered. I was then transferred to Thulani the manager who took my number and told me that my insurance only covered me to pay the remainder of my instalment if something goes wrong to my TV and that was never explained to me when I opened the account with them to take a TV.</p> <p dir="ltr"> Now I feel ********** by Russels because I am only left with few months to finish my instalments and as far as I know if something is insured I can claim if it get lost or ****** but in this case Russels saw that I am closer to finish my 24 month contract and decided to say this to me. To my surprise i was even debited this month, I am not happy with the service i received from Russels at all. As this was not explained to me when I took the contract.</p> <p dir="ltr">Regards,<br />Bongile <br />***/ ***</p> </div>