Russels has got very poor service

On 09 January 2018 at Russells Germiston I made a cash purchase of Jessica lounge and Plasma stand including master guard total amount paid R 8850 invoice no: ********** . Due to their system being off line the sales person advised that I withdraw cash so that my order can be processed quick and as soon as system is up and running they will arrange delivery. I requested that my order be delivered by Saturday 13 Jan 2018 as I needed them urgently. Friday 12 January 2018, I called the store they promised to come back to me of which they never did. I called them again Monday morning they promised to come back , I had to call again after 4 hours and was told my order is not processed as money was not reflecting. what makes me angry they suggested I pay cash and I made that risk to withdraw. I took leave since was expecting my delivery and nothing happened. I then called to cancel the order and get my cash back I’m told to send bank statement and that the transfer will be within 10 days.

I logged a complaint with their Head Office is still as useless they keep on sending auto generated feedback no respond up until to date 22 January 2018