Russels Furniture service delivery

Early August I bought a King sized bed and a double bed. The following day with delivery, we noted that both beds bases had scratches on and some places the material was torn/ ripped. We immediately informed the store. They agreed to replace them. We waited almost 1 month for them and onky reolace the King bed base. Was told in that week the double base will arrive. Hut every week is a different story with the sales agent and manager.

3 weeks ago I notified them that the king size bed mattress is forming the Shape of my body and my husbands ( its making what looks like a dent/hole. Didn't even have the bed 6 weeks, They said the will report it. But evey time i have to ask for an update, they still waiting. This morning i received a message asking me to take pictures and videos of the bed and go to the store to see the manager. After i reported it 3 weeks ago.