Russels Furniture

Actually No star. Went to by a gas stove at Tzaneen Russels. They did not have what I want and phoned all the nearby stores. Unfortunately the nearby stores also did not have the Gas stove I want. After a huge discussion with the staff, they understood that if they do not have what I want, they can order it from the warehouse. 3 weeks later I phoned them to find out what happened to my order. The Manager had to phone me back later, as no one had an answer. I was then told that the stove I want, can only be bought online?? Wait 3 weeks, and also had to phone in otherwise I would have still waited, for that answer? Why did they take all my details in the shop?? I then bought the Gas stove I want online. A week later I saw that nothing is happening regarding the tracking of the stove on system. I send an email and received a reply from Puleng Tsikoe, The order was send in, they will keep me posted. 1 Week later, still no movement on my order. Phoned the callcentre, they will escalate my query. It was already escalated a week ago. I then wanted to speak to a manager because I know that a week later it will just be escalated again. Apparently the Managers does not take calls, WHAT??? So the people that actually knows how to tread an angry customer cannot take the call?? It just shows in the client service that I receive. I am about to ask Russels to refund my money, I will then rather pay more and be satisfied than to face this service again