Russels E-Commence Terrible Customer Care Experience

I would like to complain about how I have terribly been treated by the Russels E-Commence online shopping. I bought a TV Stand through the Russels online website and it was delivered to my apartment. Surprisingly the TV stand was brought to me already assembled. I initially wanted a TV stand which was unassembled as I had a plan to transport it internationally. 1. I sent an email to the online customer care center and up to now, I have not got any response for the email I have been sending. 2. I have sent a message on the Russels Facebook messenger chat a week ago. I have only managed to talk to these guys. During our conversation with the online customer care team, I was advised to take the TV stand and drop it at my nearest Russels shop of which on Saturday, the 11th of July I went to my nearest shop and I was rudely treated by the Shop manager. I was sent back and they refused to take the TV stand and I was told to take the stand back to my house. (This was an extra expense to me as I had hired a vehicle to carry the stand to the shop and back to my apartment). I was also advised by one of the shop staff and the manager himself to take the TV stand and drop it at the Russels warehouse in Kempton park (The second extra expenses). Today Monday the 13th of July I went to the warehouse to return or exchange the TV stand and I was sent back again and they refused to take the stand again.

1. I have been treated like trash by the Russels shop manager (Russels JHB town shop) 2. I have incurred extra expenses in transporting the TV stand to and from the shop and the warehouse. This is expensive for my side. 3. I have not been given the assistance from the Russels E-Commence team. I have not been helped in any other way to the complaints I have been sending them. 4. I have been sent back and forth to their nearest shops and to the warehouse and I have not been helped.