Russels debits my account 3 times in one day

15 July Russel debited my account 3 times for 1 payment .... <br> <br> I dont know what is going on on my Russels account. Every time a consultant calls me it is after hours. I asked the supervisor to kindly contact me during office hours as I do not agree with the information they have. The next morning I printed my bank statement and waited for the supervisor to call me to resolve the issue but nobody called.<br> <br> Another consultant just called me again at 05:20 today - after I told him that I do not agree with the amounts and i would like that somebody call me during office hours when Im at my computer in order for me to check my bank statement he hung up.<br> <br> How will I ever sort our this problem