Russels bad customer service

Russels bellville. Did a guarantee claim with Russels mid April for a restonic bed I bought in June 2020. Claim was approved. Access fee of R26600 was paid. The restonic bed , I have has been discontinued and I was told to choose a new bed. Russels bellville store manager Orrie and sales guy James. Argued for a whole 2 weeks no that's not how it works. Beginning May , I visited the store again to find out what's happening cause access fee is paid but no further communication from sales guy or manager.

Then I was told there is another bed for me, upgraded version of the bed I have. But there is a fee of R250. I had no issue paying the fee. But manager Orrie told me, he will ask his manager to waver the fee.

Got a message 14th May. Replacement of new bedset will take 7-10working days. It will be delivered by the factory, who will collect the old bedset as well.

No further communication. On 29th May 2025 , I made contact with sales guy and manager to find out what's happening cause 10working days passed no delivery , or communication from their side.

Then I was told, no the store will now deliver the bed but they don't have stock. Stock will arrive Saturday 31st May 2025, then they will do the delivery. Saturday no communication once again. I phoned them at past 11 to find out what's happening. No stock arrived. Will do delivery on Monday 2nd June 2025.

Monday 2nd June 2025, I went into the store at 11 to find out what's happening. Saw the bed am suppose to get is in store and requested it for delivery. Manager said okay fine, I can get the bed. They will arrange for delivery for same day 2nd June (Today) made contact with sales guy and manager at 14h47 to find out what time is delivery as I am sitting whole day at home waiting. No response to my messages. At 17h05 sales guy phones me to say, delivery won't happen. I then drove in till by the store. Now I am being told, they don't have a driver, I must arrange for someone to be at house on 3 June 2025 so they can deliver.

Bad service from the store manager. Manager is arrogant and a **** along with sales guy. They couldn't care.