Russels Bad Customer Service!

I purchased a Sealy bed at Russels around 6 months ago this bed cost R8000 2 weeks ago I contacted the shop whereby i complained that the bed hurts my back and makes sqeeky noise at times when I move around. I called many times whereby all the times the manager was never available according to the consultant she's always either not in or on leave. Eventually I was contacted by the manufacturer who advised that they would do an exchange for me and that the store manager will call to arrange the exchange. I called on Friday to follow up manager was again not in. I called today(Tuesday) manager was again not in. The consultant said that the manager would contact me and again not delivering on their commitments, NO CALL!!

R8000 is alot to pay for a bed that cannot even last a year! Russels kuilsriver I experienced the worst service there. I wake up every morning with a sore back! I need this sorted ASAP