Russels amanzimtoti

Hi

on the 27/12/2017 I purchased a 4 door Sansui fridge and a 49 inch hisense tv from Russels in toti. On the 30/12/2017 my goods was delivered , the delivery guy asked us to wait for 2 hours and plug the fridge on and I followed that and set the temperature to 3 as per user manual .the fridge was not working at all after 3 hours of having it on I contacted the store and spoke to the sales guy Marcus who advised that due to the festive period he will only be able to swap the fridge on the 02/01/2018 . On the 2nd I called the store and Marcus advised he is waiting to confirm stock availability and he will get back to me which he didn't. On the 3rd when I called the store Marcus advised that he will be delivering a new fridge to me on the 05/01/2018 but did not and I was unable to get in contact with him after trying numerous times .on Monday the 08/01/2018 I called Marcus and he advised that he is still waiting to confirm stock availability but he did not call me back .on the 09/01/2017 a lady from the store called me by the name of Vanessa and advised that she just checked stock and the don't have any 4 door fridges in stock and I should buy 2 single fridges and make it a 4 door .when I told her that is not on and I am a customer chasing up for an update from the sales guy she was very rude to me .I also called the customer care line 5 times and still have not been helped neither did they return any of my calls as they promised .to date they have not resolved this and have not contacted me today being the 22/01/2018.I am truly upset with the level of service I received.

Thanks..

Malcolm solomon