Russels

I went in this morning to russels so disgusted with the customer service could not believe it I waited almost an hour while the staff didnt even care about customers one guy has to do everything even account payments and application while the other lady just sat and did nothing he even had to go to store to get a tv for a client and the other lady stroll in late to work when she is charge of the application anyway cut the long story short I been pre approved for the account couple days ago and thos morning I went to complete the application it come back at 1.00 PM that it declined I have a clean record and all my account are up to date I declined cause of a small ***** technicality on my I'd as if someone tried to use it called the ***** department to sort out which I did and also the ***** dept called russels to re assure them but the staff doesnt want to assist in any way what bull**** is this neither the manger or the staff does anything about it now I have to wait 7 days to reapply for what to hurt my score again this is stupid tried also contacting the complainants resolution centre all to tell a long story again and he just dropped the call I mean come man where you brains . Pathetic service