Russells UNPROFESSIONAL schemers

Never in my life have I been this aggitated. A few months ago I came into the Russels store in Benoni. I purchased a lounge suit that I was going to pay off.

I ended up waiting almost a week for the couches to be delivered. I had to come back to the store twice as the Lady that assisted me the first time never took all the information that she was supposed to.

I decided to pay up this amount and close off my account. I phoned to get the settlement amount and I was struggling for almost an hour to actually get trough to speak to someone. Eventually I got trough and the person assisting was extremely rude!!

Now about ten days after paying the full balance that I was owing these people I sit on the couch,as I place my back against the back of the couch I hear a crack sound and the couch starts leaning backwards. The couch is obviously broken. I then come into the same store....wanting to speak to a manager. I come in theres one guy standing there I greet him he barely greets me. I ask if I can please see a manager of the store, he tells me to have a seat. I take a seat By table thats packed in foodike they're about to have lunch. He then proceeds in shouting to someone. A lady comes from the back her hands full of oil. She greets very vaguely. I explain to her what's happening, she then tells me there's nothing she can do today she can only get the supplier to come and have a look. Now this frustrates me because what's to have a look at?! It's barely 8 months old and I paid the full balance I don't even owe these people anything. When I purchased this lounge suit I was told that there Is a warranty on this. Now I'm being told otherwise. I then explained to her that she must contact the supplier and have this sorted out asap as I don't have time to run up and down the whole time. I explained to her that I was told theres a warranty in this and that I'm not going to leave it there. It's obviously a faulty product. She then with a very snotty attitude says to me "well was it not new when we delivered it to you" my argument was not that it was not new!!! My argument was that its not supposed to just break when u sit on it! It's not even a year old yet!

**** quality is what was sold to me. The service is up to **** and the people are rude.

I will never in my life make use of that place again. I will make it very clear to everyone I know that the service is absolutely poor.

Thanks for nothing Russells