Russells TV online purchase

If I would give it a zero review I would. Ordered a Tv Monday 2nd of Dec 2024, an hour or 2 later the update for tracking online was “ready for pick up” at the warehouse. I checked 24hours later after that. Nothing was done. Chatted to 2 different consultants on WhatsApp and non could be explain the process for delivery. I laid a complaint on the 5th as the status was still “ready for pick up”. I was called on the 7th to say the Tv is out of stock. Requested immediate refund because I’ve already waited and been made a fool. The guy I spoke to said it’s impossible, he called back again and this time said I’d get a TV on Tuesday. 6 working days after purchase, I requested the delivery fee to be refunded for the bad service and again got an email saying “ it’s best they refund” meaning I’ll wait more days. I regret buying from Russells, I’ve never been so annoyed by a service provider in my life, their level on incompetency is out of this world. They should close shop they don’t respect clients at all.