Russells terrible service

Hi I want to warn customers when purchasing items from Russell's to make sure you check the items delivered. I purchased a Gomma Gomma loungesuite from them and it came through a day after. The problem was the 3 seater had a bad indenture crease and the 2 seater had a bad crease. I contacted the store and spoke to December to lodge the complaint. Their systems were offline and he could only log it the day after I was then contacted by the warehouse supervisor to arrange delivery of another lounge suite. The second one arrived by the next week. The 3 seater was perfect and the 2 seater was not. Unfortunately they had to take both away and said they would organise a new delivery of better quality this week. It came on Thursday and the new set was just as creased and had improper stitching. I called the store and complained to December and called the warehouse and the supervisor said she will have to check the quality of the set delivered yesterday. I am so ****ed off. Why is Russell's not delivering proper quality goods. This is shocking and 3 weeks later am still awaiting a new proper set without faults. I am sickly and this entire experience had caused my health to actually worsen. Please stop messing with your service Russell's.