1 reviews | Active since Jul 2009
Russells - terrible customer service, do not buy from them
Recently bought a Ruby Dinette Set from Russells online. What a nightmare from the start! Customer service is terrible. Advertised on special but no stock, wait about 3 weeks, receive the set and cannot assemble as the parts to assemble are missing / short / wrong parts supp****. Report to Russells via email told I must call the call centre. Tell the Agent the entire story, agents sounds like she is taking notes but after putting me on hold, asks me to repeat everything I have just told her. Do yourselves a favour rather support Ericsons Furniture - they advertise what they have stock of, deliver on their promise and if you have any issue with a product they resolve within in a day.
Russells never again!!
All I need is the correct parts to assemble the table and the chipped table leg to be replaced!!!
