Russells supplies damanged goods & ignores client

a stove was purchased from bluff Russell store in march 2015, the stove was damaged on the side panel.<br> i complained the very same day it was delivered, as well as i went into the store and spoke to the branch manager, up till date (21-10-2015) the stove has not being repaired, replaced etc. monthly deductions have still being going out as per normal.<br> branch manager has a don't care attitude towards my complaints as she said she cant do anything about this.<br> my point is i did not come into the branch on my own to purchase this, the store contacted me and persuaded me to buy from them. <br> every month i complained to the manageress of the store as well as consultants that phoned to do a customer service check up.<br> i am disgusted at the store as well as the manger's pathetic excuse that its out of her hand.<br> her attitude is uncultured and UN-called for.<br> i am begging Russell to take back they stove from my house as i do not need to support a store that does not care for they clients, instead lie and deliver defaulted goods and ***** them into paying every month!!<br> i will take this court as i know customer protection rights.