Russells - poor quality - No after sales - just ignored

We ordered a Edblo Royalty 152cm (Queen) Gentle Bed Set online from Russells and paid for it on 13/06/2020 and it was delivered on the 15th, it is the worst quality ever experienced from Russells and we complained about the bed as the springs hurts you, and its noisy even just sitting on it.

A new bed should not do this... our official complaint was submitted via email on 29/06/2020 to ***. We got a call from Edblo after this only asking if its clean and till now, it is now simply being ignored and no one bothered doing anything more about it, my partner and I could barely get proper rest as its not comfortable at all sounds like its gonna break when turning, and we are not heavy at all. I have been forced to buy a new bed and want my money back as this is a piece of ****!!!!

It is disgusting to treat your clients like this after years of support. You have shown us we don't matter to you even thought on this one order we spent R11 297 in one go. We will make this public on all forums and ways on the internet as people need to know the ****** you are. Sort this out and give our money back.

Order #***