Russells poor and pathetic service

i purchased from Russells in Randburg in Dec 2023and received the goods around the 21 Dec, one of which was a chest of draws which the chip board was falling apart. I immediately called the store in Randburg, spoke to the sales lady Georgina and advised her that the chest of drawers need to be collected as i cannot pay for something that wont last even 6 months.(she logged a ticket to the JD Service centre on the 22 Dec. To date i have not received a call from anyone regarding this but they can call u every day to remind you to pay the account. i have emailed everyone i can and still no feedback.