Russells order number *** and compalint refernec number *** dtaed 01st July 2020

On the 10th June 2020 i purchased a 2 piece bedroom suite on-line from Russells as the local store in Boksburg did not have stock and advised i try the on-line store. After contless e-namails and telephone calls i have yet to receive any date as when the suite will be delivered. they promised 3-10 working days and now we are in July 2020. Every time i phone they give you a reference number and a promise to resolve the problem but you cannot speak to anyone in authority to help with problem or to try and cancel the oredr and get your money back. I am afraid i will have to seek legal advise in this matter.