Russell’s online customer negligence

I bought a sound bar online and they delivered one that didn’t emit any sound, imagine buying a new soundbar that doesn’t function. I tried arranging a pick up after several complains but they refused. I even tried to returning it to the nearest Russell’s store which was 50 KM away, imagine being charged extra for hitch hiking with a soundbar and guess what the manager refused and said it’s what they normally do, meaning they sell trashy things online,. She further said that she will not be taking it as well as they also struggle to get ahold of those responsible for online purchases. A year later I’m stuck with a fully paid for sound bar that is not functional.