Russells Online bad purchase service

Online bad purchase bad service

I reported my Faulty Fridge on the 10/06/24 Order Number : ***

I was given complaint#CO‑DEFY‑***0‑0442, a technician was sent on the 11/06/24 - Technician said they are going to report at the office the issue is Engen they need to report back whether to replace the fridge or Engen till today

when I called to check the update, Russells guys are telling me it has been escalated but no feedback from Defy